Support Desk Engineer

Contract type: Contract
Location: Melbourne CBD
Industry: Infrastructure Technology
Salary Daily rate on experience
Start Date: 2021-10-06
Reference: V-116615
Contact name: Asmita Govind
Contact email:
Job published: October 07, 2021 17:39

Job Description

  • 6 month contract 
  • Melbourne - Heildelburg Location 
  • Great daily rate 
Our client is looking for a Level 1 & 2 Support Desk Engineer to join the team. The role will be remote for a while but as things open up here in Melbourne they would love to have you onsite to work with the wider team 

What you will need to be successful: 

  • Experience working with O365, Azure AD, Intune, MS Teams, SharePoint online and Exchange online.
  • Experience with Windows 10 operating system.
  • Experience with Networked environments.
  • Broad technical experience with mobile and fixed computer devices.
  • Experience with MDM system to enrol, troubleshoot, update and maintain mobile devices and laptops.
  • Experience with basic application support like – SharePoint Online, Dynamics 365, PowerApp, HR system etc.   
  • Provide timely customer service including updates to customers as per service level agreements.
  • Helpdesk problem diagnosis and resolution.
  • Helpdesk technical and process documentation including frequently asked questions.
  • Record and update all helpdesk issues and requests in the service desk system
  • Respond to service outages.
  • Implement hardware and software upgrades and configuration changes, including technical documentation.
  • Maintain active directory user and computer accounts.
  • Configure desktops, mobile phones, phones, laptops, printers and other peripherals as required.
To Apply: 

Please send your application through and we will do our best to contact you. Interviews are starting to be booked so please do send your details through as soon as possible



2020 11 17

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