Service Desk Team Lead

Contract type: Permanent
Location: Melbourne, Melbourne, Victoria
Industry: Infrastructure Technology
Salary Offer on experience
Start Date: 2021-09-06
Reference: V-116432
Contact name: Asmita Govind
Contact email:
Job published: September 07, 2021 16:39

Job Description

  • Mid Oct start or sooner 
  • Fulltime perm 
  • Manage a team of 8-10 Engineers 
Our client is looking for a Service Desk Team Leader to come in and lead a team of level 1 and level 2 support desk engineers. 

This role will be managing a busy support desk that has up to 150 tickets per day. 

To be successful you will need: 


  • 6+ years Technology experience and 2+ years’ experience in leading service analysts.
  • Capable in all aspects of Information Technology Service support.
  • Proven incident management skills and ITIL knowledge.
  • Experience working with managed services and multiple suppliers.


  • High-level communications and stakeholder liaison and management skills to engage various business areas
  • Good knowledge about the various IT infrastructure components and processes.
  • Possess strong influencing skills and strong service delivery capability.
  • Effective risk assessment skills.
  • Innovative mindset that ensures consideration of all alternative options and the development of creative solutions.
  • Ability to effectively analyse large volumes of information/data and think logically.
  • A demonstrable track record of leading teams and a direct impact on improving the operating effectiveness of a mid-sized business.
  • Good troubleshooting and analytical skills.


  • Knowledge of ITIL Framework.
  • Advanced knowledge of modern software development technologies and methods.
  • Bachelor qualification in Computer Science, engineering or related discipline.
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