Technical Support Specialist

Contract type: Permanent
Location: South Melbourne
Industry: Support
Salary $75000 - $90000 per annum
Start Date: 2024-04-30
Reference: BH-56766
Contact name: Jasmine Andersen
Contact email:
Job published: May 01, 2024 11:28

Job Description

Our client is seeking a talented Technical Support Specialist to join their team. As a Level 2 Support Staff Member, you will provide advanced technical support to customers facing complex issues with products or services. This role requires exceptional problem-solving skills, a strong technical background, and the ability to communicate complex information clearly to non-technical users. If you thrive in a fast-paced environment and enjoy tackling challenging technical problems, we want to hear from you.

Key Responsibilities:

  • Provide advanced technical support for complex customer issues.
  • Diagnose and resolve technical problems efficiently.
  • Escalate unresolved issues and provide timely feedback.
  • Collaborate with internal teams to improve service delivery.
Key Skills Required:
  • Strong technical background.
  • Excellent problem-solving skills.
  • Clear communication skills.
  • Ability to work under pressure.
If you're passionate about technology and enjoy helping customers solve complex technical issues, apply now to join our team as a Technical Support Specialist!
At Sirius People, we advocate for the progression and equity of people of Aboriginal and Torres Strait Islander descent, diverse cultural backgrounds, disabilities and gender identities. Therefore, we strongly encourage you to apply.

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