Job Description
Their building the agency of tomorrow, and making people move valuable to brands.
That's why they are on the hunt for a new breed of user experience designers, called architects.
You are a talented UXer that will join the innovative Experience Design team delivering world-leading digital products, services and experiences for some of Australia’s highest-profile brands. You'll love logic, creativity and the opportunities new technologies provide. Change is something they thrive on and moving fast keeps it interesting for them.
THE PERKS?
- Being part of a highly awarded and winning team
- Flexible working
- Advocates for mental and physical wellbeing
- Fun, innovative culture
- Melbourne is dog-friendly
- Support for families
- New tech
- 20 days holiday, a bonus Doona day on your birthday and a Volunteering Day
- Opportunity to ‘buy in' to the company via the employee share scheme
- Parties, drinks trolleys, refreshments
- Dedicated learning programme, certification support
A DAY IN THE LIFE:
• Collaborating with the Head of Experience & Service Design, Account Service and relevant Client representatives to define UX project objectives and success metrics.
• Defining the overarching HCD strategy, from approach to implementation.
• Developing and delivering high-quality presentations to communicate future state user flows
service blueprints, any audit findings, opportunities for remediation and next steps with the
Director of Experience, Client Partner and Client Executives.
• Working with the Client Partner to manage cross-functional project teams (strategy, design,
technology and data resources) to deliver top quality strategic and creative outputs
• Engaging in client workshop facilitation, including design thinking and other co-design activities.
• Designing engaging user-centred concepts and components that support business objectives
and work on multiple devices.
• Designing solutions across a variety of channels and contexts, i.e. apps, email, websites, e-
commerce, CRM chatbots, voice etc.
• Working with the client teams, technology, data, and account service to deliver transformed
experiences.
CORE COMPETENCIES
• Direct experience conducting primary user research (usability studies, stakeholder interviews, card
sorting, ethnographic research etc).
• Developing detailed personas to act as guardrails for design.
• Conducting expert reviews using UX ‘best practices and domain knowledge (cognitive
walkthroughs, heuristic reviews for websites and apps etc)
• Strong wireframing skills (sketching and via software such as Sketch, Axure).
• Experience with iterative prototyping techniques (paper prototypes, Figma, InVision).
• Proficiency in journey mapping using layout software (Omnigraffle, Illustrator, Visio).
• In-depth evaluation (affinity mapping, thematic analysis) of business and customer pain points.
• Expertise in multichannel user behaviours, particularly mobile/handheld technologies.
ADVOCACY
As such, a Senior User Experience Architect is also responsible for:
• Acting as a mentor and advisor to others in the team.
• A T-shaped approach to knowledge-building and examples of thought leadership regarding the latest business, digital and technology trends.
extensive design and research offerings and continue its development as a core discipline.
• Develop and document tools and techniques to improve the efficiency and efficacy of the
team.
• Working with other leaders to continuously identify spaces where UX as a discipline can add
value.
Up for the challenge? Apply Now!
