UX Architect

Contract type: Permanent
Location: Melbourne
Industry: IT - Digital
Salary $120000 - $140000 per annum, Benefits: This global advertising firm is putting advertising back together again.
Start Date: 2021-10-18
Reference: V-116736
Contact name: Jareth Richardson
Contact email:
Job published: October 19, 2021 17:11

Job Description

This global advertising firm is putting advertising back together again. Solving business problems by starting with the value of customers The agency is at the intersection of data, technology, customer experience, media and brand. From Apple Watch Apps that make it safe for women to walk the streets at night, to a program of content that genuinely makes small businesses smarter. From campaigns that blatantly use competitor spend to drive sales, to utilities that reframe complex decisions and make them simple.

Their building the agency of tomorrow, and making people move valuable to brands.

That's why they are on the hunt for a new breed of user experience designers, called architects.

You are a talented UXer that will join the innovative Experience Design team delivering world-leading digital products, services and experiences for some of Australia’s highest-profile brands. You'll love logic, creativity and the opportunities new technologies provide. Change is something they thrive on and moving fast keeps it interesting for them.


  • Being part of a highly awarded and winning team
  • Flexible working
  • Advocates for mental and physical wellbeing
  • Fun, innovative culture
  • Melbourne is dog-friendly 
  • Support for families
  • New tech
  • 20 days holiday, a bonus Doona day on your birthday and a Volunteering Day 
  • Opportunity to ‘buy in' to the company via the employee share scheme
  • Parties, drinks trolleys, refreshments
  • Dedicated learning programme, certification support 



• Collaborating with the Head of Experience & Service Design, Account Service and relevant Client representatives to define UX project objectives and success metrics.

• Defining the overarching HCD strategy, from approach to implementation.

• Developing and delivering high-quality presentations to communicate future state user flows

service blueprints, any audit findings, opportunities for remediation and next steps with the

Director of Experience, Client Partner and Client Executives.

• Working with the Client Partner to manage cross-functional project teams (strategy, design,

technology and data resources) to deliver top quality strategic and creative outputs

• Engaging in client workshop facilitation, including design thinking and other co-design activities.

• Designing engaging user-centred concepts and components that support business objectives

and work on multiple devices.

• Designing solutions across a variety of channels and contexts, i.e. apps, email, websites, e-

commerce, CRM chatbots, voice etc.

• Working with the client teams, technology, data, and account service to deliver transformed




• Direct experience conducting primary user research (usability studies, stakeholder interviews, card

sorting, ethnographic research etc).

• Developing detailed personas to act as guardrails for design.

• Conducting expert reviews using UX ‘best practices and domain knowledge (cognitive

walkthroughs, heuristic reviews for websites and apps etc)

• Strong wireframing skills (sketching and via software such as Sketch, Axure).

• Experience with iterative prototyping techniques (paper prototypes, Figma, InVision).

• Proficiency in journey mapping using layout software (Omnigraffle, Illustrator, Visio).

• In-depth evaluation (affinity mapping, thematic analysis) of business and customer pain points.

• Expertise in multichannel user behaviours, particularly mobile/handheld technologies.



As such, a Senior User Experience Architect is also responsible for:

• Acting as a mentor and advisor to others in the team.

• A T-shaped approach to knowledge-building and examples of thought leadership regarding the latest business, digital and technology trends.

extensive design and research offerings and continue its development as a core discipline.

• Develop and document tools and techniques to improve the efficiency and efficacy of the


• Working with other leaders to continuously identify spaces where UX as a discipline can add



Up for the challenge? Apply Now!

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