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Senior Service Delivery Analyst

Job Title: Senior Service Delivery Analyst
Contract Type: Permanent
Location: Inner Suburbs Melbourne, Victoria
Industry:
Salary: Negotiable
Reference: 103619_1548052026
Contact Name: Hemani Bhardwaj
Contact Email: hbhardwaj@siriustechnology.com.au
Job Published: January 21, 2019 17:27

Job Description

Role : Service Delivery Analyst role working with the IT Operations team to ensure key ICT services are delivered, implemented and maintained in a timely manner.

Responsibilities :

- Proven experience in an IT Service Delivery, Service Management, Operations or similar role

- Experience within key areas of IT Service Operations (Problem Management, Incident Management, Change Management, Asset Management, Vendor Management, Quality Assurance, Stakeholder Engagement, Documentation)

- Strong understanding of IT Service Delivery frameworks (ITIL)

- Broad hands-on experience across the technology landscape (systems, infrastructure and applications)

- Experience working in an Agile (Scrum), CI/CD or DevOps environment

- Experience with service management tools and issue tracking tools such as JIRA

- Additional Skills - Windows / Office365 / SharePoint Online / Team Foundation Server (TFS) / SVN / JIRA / MySQL

Other skills and team culture

In addition to the skills mentioned, we are looking for someone who can communicate effectively with a wide range of technical and non-technical stakeholders. Being able to build relationships with vendors and partners is also highly desirable.

How to apply

Click APPLY FOR THIS JOB to submit an application. Alternatively, you can contact the managed accounts team at Sirius Technology for a confidential discussion:

Hemani Bhardwaj - (03) 9020 1987 or hbhardwaj@siriustechnology.com.au

OR

Jono Ponnusamy - (03) 9020 1997 or jp@siriustechnology.com.au

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