Job Description
Full time hybrid opportunity
Responsibilities
- Providing technical expertise for core infrastructure listed in role requirements
- Manage and proactively maintain all responsible system
- Help produce appropriate infrastructure designs and technical specifications in line with defined processes to support the development of new and improved system
- Coordinated execution of projects task with support of Technical Leads and Project Managers
- Conduct training & mentoring programs to junior team members along with ensuring documentation is accurate and well maintained
- Deliver weekly system reports to Infrastructure manager
- Adhering to Infrastructure policies and processes (e.g. Change Management) as well as identifying potential risks within the IT environment and reporting accordingly
- Conducting training & mentoring of junior team members along with ensuring documentation is accurate and well maintained
- Following ITIL based ITSM practices and ensuring all incidents, problems and service requests are managed to agreed service levels
- Liaise with internal staff to ensure a high satisfaction of services are met
- Creating and maintain corporate knowledge base articles
- Rostered on call program for supporting BAU & Project activities
Requirements
- Microsoft Certified Professional qualifications (MCP / MCSE / MCITP / MCSEI / MCITPI / MCSA
- 5+ years’ experience working with Microsoft stack (M365, Azure/Entra ID, InTune, Active Directory, AVD, Windows & Server OS etc.)
- 5+ years’ experience configuring, managing, and maintaining virtualisation environments ie. VMware
- 5+ years’ experience configuring, managing, and maintaining enterprise Patching & Security Systems
- 5+ years’ experience managing & maintaining IAM, IGA & PAM Solutions
- 5+ years’ experience configuring, managing & maintaining backup and SAN storage solutions
- Coordinate and prioritise Infrastructure activities and support requests
- Proficient in time & priority management
- Investigative skills to identify and solve potentially complex problems
- Translate technical issues into understandable business language for end-users
- Identifying and escalating situations requiring urgent attention
