Customer Service Officer

Contract type: Temporary
Location: Glebe
Industry: Support - Customer Service/Call Centre
Salary $28.86 per hour
Start Date: 2021-06-09
Reference: V-115304
Contact name: Amber Fenley
Contact email:
Job published: June 10, 2021 11:41

Job Description

Are you an experienced customer service officer looking for a new opportunity? Sirius people are working closely with a health are client who are building a customer service team to support inbound queries.


This client is focused on supporting people’s health and wellbeing in the community and continual research.

The key duties include:

  • Managing high volume of calls, responding in a professional and timely manner

  • Escalating calls when required to ensure customer satisfaction is met

  • Manage all data in the CRM, ensuring client information is correct and updated.

  • Processing membership payments accurately and efficiently

  • Make outbound calls to promote memberships and awareness of clients services

  • Provide support and assistance to the team lead


  • Prior experience in an inbound/outbound call center environment

  • Strong interpersonal and communication skills

  • Ability to understand customer needs and complaints

  • Strong problem solving skills


  • Great location based in Glebe

  • Full-time hours (8:30am -4:30pm)

  • 2 month contract

  • Collaborative and fun team environment


Please contact Zoe Brown or Amber Fenley for more information on 02 9270 5221 and apply online

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