Job Description
Are you an experienced customer service officer looking for a new opportunity? Sirius people are working closely with a health are client who are building a customer service team to support inbound queries.
ABOUT THE ROLE:
This client is focused on supporting people’s health and wellbeing in the community and continual research.
The key duties include:
Managing high volume of calls, responding in a professional and timely manner
Escalating calls when required to ensure customer satisfaction is met
Manage all data in the CRM, ensuring client information is correct and updated.
Processing membership payments accurately and efficiently
Make outbound calls to promote memberships and awareness of clients services
Provide support and assistance to the team lead
ABOUT YOU:
Prior experience in an inbound/outbound call center environment
Strong interpersonal and communication skills
Ability to understand customer needs and complaints
Strong problem solving skills
BENEFITS
Great location based in Glebe
Full-time hours (8:30am -4:30pm)
2 month contract
Collaborative and fun team environment
HOW TO APPLY:
Please contact Zoe Brown or Amber Fenley for more information on 02 9270 5221 and apply online
