Job Description
ABOUT THE ROLE:
This client is focused on supporting people’s health and wellbeing in the community and continual research.
The key duties include:
- Managing high volume of calls, responding in a professional and timely manner
- Escalating calls when required to ensure customer satisfaction is met
- Manage all data in the CRM, ensuring client information is correct and updated.
- Processing membership payments accurately and efficiently
- Make outbound calls to promote memberships and awareness of clients services
- Provide support and assistance to the team lead
- Prior experience in an inbound/outbound call center environment
- Strong interpersonal and communication skills
- Ability to understand customer needs and complaints
- Strong problem solving skills
- Great location based in Glebe
- Full-time hours (8:30am -4:30pm)
- 2 month contract
- Collaborative and fun team environment
Please contact Zoe Brown or Amber Fenley for more information on 02 9270 5221 and apply online
