Job Description
The Trading Application Support team is split across London and Sydney and responsible for providing application support for award winning web-based trading platforms. You will work closely with peers in London and Sydney, following current support processes to ensure that all incidents are resolved efficiently. Working in a mixed operating system environment, using Red Hat (30%) and Windows (70%) you will work to identify and implement new processes, procedures and automated solutions. It is a fast-paced, process driven environment.
Role and responsibilities:
- ‘follow the sun’ support model, ensure maximum availability and performance of the company’s trading applications across web, mobile and API channels
- Provide 1st and 2nd line support for the trading platforms
- System monitoring with real time monitoring tools. (Nagios, Splunk, AppDynamics, Geneos and Bespoke tools)
- Provide proactive and reactive support to application and operational issues across both production and non-production environments
- Proactively fix support issues, provide or suggest remedial actions or route issues to developer for remediation;
- Liaise with external vendor, other support teams (Business Operations, 3rd Tier Support, DBA, Security,Infrastructure) and development departments to ensure incidents are resolved
- Shifts on a weekly rotational basis – this will include some weekend on call work, rotated through
Skills and experience:
- Unix / Linux skills including scripting
- Strong Microsoft Windows Server and PowerShell
- Experience working within an ITIL framework
- Experience with market data, FIX protocol
- Experience supporting MT4
Please apply now or contact us for further details.
