Trading Application Support Analsyt

Contract type: Contract
Location: Sydney
Industry: Infrastructure Technology Work Rights
Salary $600 - $700 per day
Start Date: 2021-11-07 00:00:00
Reference: V-116851
Contact name: Jason Bidwell
Contact email:
Job published: November 08, 2021 12:00

Job Description

The Trading Application Support team is split across London and Sydney and responsible for providing application support for award winning web-based trading platforms.  You will work closely with peers in London and Sydney, following current support processes to ensure that all incidents are resolved efficiently. Working in a mixed operating system environment, using Red Hat (30%) and Windows (70%) you will work to identify and implement new processes, procedures and automated solutions. It is a fast-paced, process driven environment.

Role and responsibilities:

  • ‘follow the sun’ support model, ensure maximum availability and performance of the company’s trading applications across web, mobile and API channels
  • Provide 1st and 2nd line support for the trading platforms
  • System monitoring with real time monitoring tools. (Nagios, Splunk, AppDynamics, Geneos and Bespoke tools)
  • Provide proactive and reactive support to application and operational issues across both production and non-production environments
  • Proactively fix support issues, provide or suggest remedial actions or route issues to developer for remediation;
  • Liaise with external vendor, other support teams (Business Operations, 3rd Tier Support, DBA, Security,Infrastructure) and development departments to ensure incidents are resolved
  • Shifts on a weekly rotational basis – this will include some weekend on call work, rotated through

Skills and experience:

    • Experience with supporting applications (Java or .NET)
    • Unix / Linux skills including scripting 
    • Strong Microsoft Windows Server and PowerShell
    • Experience working within an ITIL framework
    • Experience with market data, FIX protocol
    • Experience supporting MT4  

    Please apply now or contact us for further details.
    2020 11 17

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