Job Description
The role:
- Support customers' using multiple software products
- Respond to incoming basic level help desk incident
- Aim for 1st call resolution or escalate to relevant department
- Handle customer complaints
- Investigate email enquiries/issues
- Be the first point of contact for business customers
- Previous troubleshooting experience or a relevant degree/diploma
- The ability to problem solve and think fast on your feet
- A dynamic attitude towards systems and processes
- Previous customer service experience
- An eagerness to learn and desire to progress
- A permanent opportunity within a growing organisation
- Opportunities for growth & development
- Full training on products and systems
- As supportive team environment
- A fun and collaborative company culture
(Please note that due to an overwhelming response only shortlisted candidates will be contacted).
