Support Engineer - Level 2

Contract type: Permanent
Location: Melbourne
Industry: Infrastructure
Salary $70,000 - $80,000 base + Super
Start Date: 2021-10-31
Reference: V-116932
Contact name: Asmita Govind
Contact email:
Job published: November 01, 2021 09:16

Job Description

  • SE Melbourne Location 
  • Multiple roles available 
  • Customer Service Focused 
We are looking for 2 x Level 2 Support Engineer to join this very busy support desk based in the SE Suburbs of Melbourne. One is a slightly more senior position which for the right person would even be a Team Lead role, while the other is a mid level engineer role. 

You will be required to provide support by following an ITIL driven, ITSM based methodology. This includes troubleshooting of issues, root cause analysis, usage of insights & monitoring tools to solve user, system and application issues, documenting KBs.
This role requires expertise across end user computing, cloud, servers, applications & network to allow end to end troubleshooting of incidents and resolution. 

To be successful you will need the following technical skills: 

  • Advanced knowledge of O365 services
  • Good knowledge of Microsoft Azure Cloud and services across Iaas & PaaS, good knowledge of Windows Server, Windows 10 and MS SQL Server
  • Exposure to Microsoft IIS, .NET application support, Application architecture
  • Scripting experience is a nice to have (PowerShell, Python, Bash)
  • Good knowledge of mobile application support and diagnostics
  • Knowledge of MDM, such as Airwatch or Intune
  • Excellent understanding of ITSM tools and automation (e.g. ServiceDesk, ServiceNow) 
You will also need to be able to: 

  • Provide high levels of customer service 
  • Be a team player 
  • Open to assisting with Level 1 or Level 3 tickets when needed 
  • Have a team 1st attitude 
For this position you will also require:  

  • Full Australian Working Rights 
  • Ability to pass a full health check 
  • Ability to pass a police clearence 
This is a high volume national support desk that provides services for many clients across Australia. At the moment the team have a hybrid model, working from home and onsite which is expected to continue. The customers of this support desk are a mix of internal staff and external partners, so high levels of customer service are a must have. 

To Apply 

Please do submit your resume through and we will be in touch as soon as possible. Interviews are being scheduled on the week of 8th November so please do submit your application as soon as possible.  
2020 11 17

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