Job Description
- SE Melbourne Location
- Multiple roles available
- Customer Service Focused
You will be required to provide support by following an ITIL driven, ITSM based methodology. This includes troubleshooting of issues, root cause analysis, usage of insights & monitoring tools to solve user, system and application issues, documenting KBs.
This role requires expertise across end user computing, cloud, servers, applications & network to allow end to end troubleshooting of incidents and resolution.
To be successful you will need the following technical skills:
- Advanced knowledge of O365 services
- Good knowledge of Microsoft Azure Cloud and services across Iaas & PaaS, good knowledge of Windows Server, Windows 10 and MS SQL Server
- Exposure to Microsoft IIS, .NET application support, Application architecture
- Scripting experience is a nice to have (PowerShell, Python, Bash)
- Good knowledge of mobile application support and diagnostics
- Knowledge of MDM, such as Airwatch or Intune
- Excellent understanding of ITSM tools and automation (e.g. ServiceDesk, ServiceNow)
- Provide high levels of customer service
- Be a team player
- Open to assisting with Level 1 or Level 3 tickets when needed
- Have a team 1st attitude
- Full Australian Working Rights
- Ability to pass a full health check
- Ability to pass a police clearence
To Apply
Please do submit your resume through and we will be in touch as soon as possible. Interviews are being scheduled on the week of 8th November so please do submit your application as soon as possible.