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Support Desk Team Lead

Contract type: Permanent
Location: Melbourne
Industry: Infrastructure Technology
Salary Base Salary + Super
Start Date: 2022-01-05
Reference: V-116888
Contact name: Asmita Govind
Contact email: agovind@siriustechnology.com.au
Job published: January 06, 2022 11:45

Job Description

  • South East Melbourne 
  • Perm Fulltime 
  • Team Lead 7-10 people 
We have two roles where clients are looking for Service Desk Team Leads to help support their businesses. Both are global organisations who are well known insustry leaders in their respective industries. 

Both positions will require: 
  • Management of 7-10 helpdesk support staff members 
  • Ownership of SLA's back to the business for all Level 1 & 2 tickets 
  • Communication between Service Desk and other teams & business units 
  • Documentation and business communication 
  • Management of Service Desk KPI's, resourcing and process improvement
What you need to be successful: 
  • Previous experience as a Team Lead or Acting Team Lead for service desk 
  • Understanding of ITSM and its application to service desk
  • Proven track record in a high volume service desk 
  • Some people management experience 
  • Strong communication skills and the ability to engage with stakeholders across the business 
  • Really strong customer service 
  • Ability to work onsite inline with the State's health advice 
If you are successful for either of these positions there is a long list of benefits that would be on offer. Both companies do offer a hybrid work from home 

This includes: 
  • Free parking 
  • Company Car 
  • Discounted gym membership, Private health insurance 
  • Pleanty of training and career progression opportunities
  • And much more ...  
To Apply: 

If you are interetsed in these positions please do submit your resume through to us for review. Or please do contact Asmita Govind for any questions. 
Zoom interviews will be kicking off next week, and as this is a management role there will be multiple rounds. Full australian working rights will be required. 

 
2020 11 17

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