Job Description
- New role due to company growth
- Melbourne SE Suburbs
- People Leader/Management position
In this role you will required to:
- Actively lead and contribute to the development and improvement of the delivery of technology services.
- Lead the coaching and development of the support services team
- Manage the financial costs for this department in accordance with budgets
- Lead the strategy and operations for support services by developing strategies and implementing them.
- Own the responsibility of ensuring all documents and policies and procedures are up to date and relevant
Broad knowledge with experience in the following technologies:
- Microsoft infrastructure (Server, Azure, AD)
- Microsoft applications (Windows, Office 365, Teams, Intune, SCCM)
- Mobility applications (Android, IOS)
- Print services (devices, management software)
- Networking (WAN/LAN/Routers/Switches/Firewalls/VoIP/Citrix/VPN)
- Enterprise applications (SAP, Salesforce), Cloud Solutions and Storage technologies
- Security – Access Management lifecycle, general best practice security principles
Additional not technical skills:
- Prior experience in a role in a service desk lead/operations lead position
- Excellent problem-solving ability resolving complex issues and working with diverse stakeholders
- Proven stakeholder management skills and the ability to easily build rapport with a strong customer service focus
- Outstanding interpersonal skills across communication, presentation, data analysis, reporting and documentation skills.
- Ability to work under pressure whilst being organised, detail-oriented, accurate and thorough
- Excellent communication skills and ability to effectively explain technical information to non-technical users
- Excellent customer service focus and telephone manner
We are really looking for someone who can hit the ground running. You will need a few years of experience as a operations lead, or as service desk leader. The role will be managing a team of 12 with a few senior leads who will support the day to day activities. At the moment the team are working in a hybrid environment with a mix of office and working from home. The offices are located in the South Eastern Suburbs of Melbourne.
To Apply:
Please submit your CV, ideally in a word document through and we will respond as soon as we can. For any questions please contact Asmita Govind.
