Job Description
- Full-time permanent role
- Level 1- 2 Support
- Fortitude Valley Office location
In this role you will be:
- Providing excellent customer service
- Create, manage, update and route IT tickets within the local and global teams
- Responding to, and resolving, help desk requests including investigating and troubleshooting issues and follow-up where necessary
- Repair and recover from hardware or software failures including coordinating and communicating with impacted customers
- Install and test computer-related equipment and applications
- Provide induction training for new staff and when new systems or hardware are introduced
- Provide assistance to other IT staff as required
- Raise, and manage, departmental purchase orders where required
- Administration of local and global applications services
- Previous experience supporting end-users in a service desk support role.
- Experience collaborating on projects and/or providing mentorship on best practices and policies
- Updating and maintaining process and procedure documentation
- Strong analytical/problem-solving experience to deal with complex business problems and suggest solutions.
- Demonstrated ability to work in a team environment and multi-task to meet critical deliverable dates.
- Ability to communicate with stakeholders at all levels of the business.
- Solid knowledge and experience supporting the following technologies & productions
- Windows 10
- Windows Server 2012+
- Office 2016+VDI
- (Citrix or VMware)LanDesk or other endpoint management systems
- McAfee Encryption, Endpoint & AntivirusTCP/IP Networks & VPN
- Active Directory & Group Policy Knowledge
- PC Hardware Skills
- ITSM Ticketing Tools
- RingCentral or other softphone
- Smartphone support
To Apply:
Please click APPLY now and submit your updated resume and we will be in touch as soon as we can.
For any questions, please feel free to email Madeleine at mparker@siriustechnology.com.au
