Service Desk Analyst

Job Title: Service Desk Analyst
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Salary: Up to AU$60000 per annum + + super
Reference: 103887_1554249240
Contact Name: Lily Dona
Contact Email:
Job Published: April 03, 2019 10:54

Job Description

A market leader with a strong global branding is looking for a Service Desk Analyst to join a successful and striving team in Sydney's CBD. You will join an organisation who values internal and personal growth while working a flexible rotating roaster.


  • Performing first-level diagnosis of incidents
  • Monitoring and managing the daily operation of the Windows and Unix environments
  • Responding to customer calls promptly, courteously and effectively
  • Producing weekly reports
  • Identifying where the issues are and which clients may be affected by them
  • Security Maintenance
  • Supporting Business Unit teams


  • Sound knowledge and understanding of Unix and Windows operations
  • UNIX Command
  • Sound time management and analytical skills
  • Motivation and drive to service clients with incident issues
  • Professional demeanour while working in high- pressure situations

About the team:

  • Fun out going dynamic
  • Work as part of a rotating roaster with the ability to pick up over time if desired

Due to security clearance requirements, please only apply if you have Australian Citizenship as you will need to obtain ATO clearance. Please click Apply Now to send your CV for immediate consideration or email Lily Dona on or call directly on 02 9270 5222.

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