Job Description
<span id="mce_marker" data-mce-type="bookmark">โ</span><span id="__caret">_</span><span id="mce_marker" data-mce-type="bookmark">โ</span><span id="__caret">_</span><span id="mce_marker" data-mce-type="bookmark">โ</span><span id="__caret">_</span>Level 3 Infrastructure Support Engineer
6 month contract - view to extension
- NATURAL PROBLEM SOLVER
- VERY GOOD COMMUNICATOR
- PATIENT
- PASSIONATE
- ANALYTICAL
- METHODICAL
Our client is one of the world's largest providers of IT Solutions, currently looking for a passionate and patient Level 3 Support Infrastructure Engineer that has proven experience working within varied IT landscapes.
Our client is being supported by a global IT team, however, considering the importance and severity of the current IT issues, they are in urgent need of a highly skilled Level 3 Support Infrastructure Engineer to work on-site. This person will be reporting directly to the Managing Director. The successful candidate will be supporting 15 users, however there is a plan of hiring a Level 1 Infrastructure Support Engineer shall you need some help later down the track.
As a Level 3 Support Infrastructure Engineer, you will act as an escalation point, provide resolutions, advice, direction and exceptional service to the internal staff. The ideal candidate will be able to resolve issues and help to integrate processes. The context is that the company in its current form is working between two IT departments - one through an outsource support through ATOS for local issues and another through a global support through the merging company.
Many IT users have varied issues with access, set up and applications. This role will be to gather all IT issues and to work with relevant IT teams to resolve issues and importantly ensure processes are in place to avoid the same issues occurring again. There may also be a requirement to train users on processes and how to get issues resolved. Previously experience at resolving Office 365 issues will be required. Part of the role will be to perform complex IT installations, integration as well as operations and maintenance processes requiring in-depth technical knowledge in specific fields of expertise such as data center, network, IT workplace or telecommunications operations as well as the operation and maintenance of individual and whole landscapes of business and infrastructure applications. You will be communicating with vendors and service providers on an accountable level to solve principle local IT problems, or cooperates with central IT in that respect.
Skills & Experience:
- Minimum 3 years' in a Level 3 Support/Infrastructure role with a proven track record of resolving issues within varied IT landscapes
- Minimum 2 years' experience providing support to Office 365 or holding an Office 365 certification
- Minimum 5 years' experience in Microsoft technologies
- Experience with Remote Desktop software (MSP Connect, RDP, TeamViewer or any other)
- Experience with any eBackup Software
- Experience in implementing programs and procedures for safeguarding data/information security and safety in IT Operations.
- Broad understanding of relevant and emerging IT technologies and solutions
