L2 Application Support (JavaScript)

Job Title: L2 Application Support (JavaScript)
Contract Type: Permanent
Location: Inner Suburbs Melbourne, Victoria
Salary: AU$65700 - AU$71175 per annum + package + great culture
Reference: 103088_1541389283
Contact Name: Aaron Smith
Contact Email:
Job Published: November 05, 2018 14:41

Job Description

Level 2 Application Support Officer

  • Less than 100 meters from tram stop
  • South Melbourne location - 8 minutes from CBD
  • Provide technical mentoring to L1 application support staff

Our client is a leading software company, in fact, they are the largest of their kind in the world in 13 countries across the globe! This opportunity provides an opportunity to work for a market leader, learn new skills and, advance your career to the next level.

The role

  • Develop and apply scripts as required (primarily JavaScript)
  • Provide specialist phone and email advice to clients and supporting the clients IT teams
  • Audit client systems to gain an insight into the ticketed issue
  • Review and test the applied scripts to all relevant sites
  • Design and develop high quality technical solutions;
  • Produce documentation for resolved issues which includes a description of a script/fix and how it is used
  • Be proactive in the expansion and updates of the knowledge base register
  • Publish knowledge-based articles as requested
  • Participate and proactively contribute in all collaborative activities
  • Attend all meetings as required
  • Effective communication of development tasks within Zendesk and knowledge management documentation
  • Undertake tasks as assigned by the Application Support Team Lead

What skills do you need?

  • Intermediate JavaScript
  • intermediate JQuery
  • Intermediate /advanced TFS/Visiual Studio
  • Strong problem-solving/analytic skills & initiative
  • Strong attention to detail
  • Ability to prioritise workloads
  •, SQL, VB, C#, XML & HTML5 knowledge (HIGHLY regarded)
  • Help-desk/L1 experience or previous L2 experience (HIGHLY regarded)

What's on offer?

  • Permanent full-time position
  • Commitment to continual development & support from the Development Team
  • Southbank location close to transport
  • Competitive salary

This role will suit a Junior Developer or L1/L2 Application Support Officer looking for a new challenge.

If this sounds like you click APPLY NOW. Alternatively send your CV to or call me on 0432 629 607.

Please note: A criminal history check will form part of the application process. Our client can only accept applications from PR holders and Australian citizens


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