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L1 Helpdesk/ Customer Service Analyst

Job Title: L1 Helpdesk/ Customer Service Analyst
Contract Type: Permanent
Location: Sydney, New South Wales
Industry:
Salary: Negotiable
Reference: 103485_1546398883
Contact Name: Annabel Preacher
Contact Email: apreacher@siriustechnology.com.au
Job Published: January 02, 2019 14:14

Job Description

The role

  • Working in a fast paced environment providing first touch technical support via phone, email and web chat
  • Managing the end to end customer experience and ensuring satisfaction

Key Skills and Experience

  • Previous experience in a Customer Service role
  • Previous experience in the Telecoms industry is ideal - perhaps you have worked at Vodafone, AAPT, Telstra etc
  • A strong aptitude for technical matters is essential and any previous experience in technical support would be highly regarded
  • Strong problem solving / troubleshooting experience
  • Superior communication and relationship management skills
  • Full working rights in Australia

Desirables

  • Any previous technical experience - Voice, Data, Software, Hardware, Infrastructure

This is an exciting PERMANENT opportunity to be part of a growing organisation with highly engaged people. A strong training program is in place as is structured career progression into Level 2 Positions.

Paying $55k + Super

If you are interested in this role, please press APPLY NOW!

If you have any questions, please reach out to Annabel on (02) 927 05229








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