Job Description
The role
- Working in a fast paced environment providing first touch technical support via phone, email and web chat
- Managing the end to end customer experience and ensuring satisfaction
Key Skills and Experience
- Previous experience in a Customer Service role
- Previous experience in the Telecoms industry is ideal - perhaps you have worked at Vodafone, AAPT, Telstra etc
- A strong aptitude for technical matters is essential and any previous experience in technical support would be highly regarded
- Strong problem solving / troubleshooting experience
- Superior communication and relationship management skills
- Full working rights in Australia
Desirables
- Any previous technical experience - Voice, Data, Software, Hardware, Infrastructure
This is an exciting PERMANENT opportunity to be part of a growing organisation with highly engaged people. A strong training program is in place as is structured career progression into Level 2 Positions.
Paying $55k + Super
If you are interested in this role, please press APPLY NOW!
If you have any questions, please reach out to Annabel on (02) 927 05229
