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Helpdesk Support Analyst - Application Support

Job Title: Helpdesk Support Analyst - Application Support
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Industry:
Salary: AU$60000 - AU$75000 per annum
Start Date: 01/11/18
Reference: 102960_1540182404
Contact Name: Daniel Glenton
Contact Email: dglenton@siriustechnology.com.au
Job Published: October 22, 2018 15:26

Job Description

First level Application Support Analyst - $65,000 + Super

Sydney CBD based Prestigious Financial Software company requires an Application Support Analyst to join their team.

The role



  • Identify, troubleshoot and resolve issues in a timely manner
  • Become an advocate and expert of the Software Suite of products
  • Diagnose and resolve client system configuration issues
  • Build and maintain relationships with clients to ensure that their needs are met and advising them in the effective use of software
  • Manage client cases and development requests through JIRA
  • Document and maintain relevant software "How-tos" and troubleshooting guides in Confluence





Skills and experience


  • Strong customer service experience is essential
  • Previous experience in a Level 1 - 2 Applications support role
  • Superior Communication skills are essential





Other skills and personal traits:


  • Strong work ethic
  • Professional appearance and presentation
  • Ability to build good rapport with people and build professional relationships with customers/clients
  • A flexible work approach and ability to prioritise workloads.





Interviewing now!







Please contact Holli Brant for further information.





Ph: 02 9270 5239



E: hbrant@siriustechnology.com.au