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Help Desk Support Analyst

Contract type: Permanent
Location: Pyrmont
Industry: Support - Data Entry
Salary $50 - $100 per annum
Start Date: 2022-06-26
Reference: V-118994
Contact name: Amber Fenley
Contact email: Amber@siriussupport.com.au
Job published: June 08, 2022 08:59

Job Description

  • 12 month FTC 
  • Sydney or Melbourne location - Hybrid opportunity
Sirius People are currently working with a prominent information-enabled software industry leader.

Reporting to the Business Manager your main tasks will include: 

  • Provide level 1 support to existing clients
  • Resolving incidents from users and logging in line with SLA’s
  • Provide updates on issues to internal and external stakeholders
  • Create articles for customers
  • Handle and respond to escalated issues and allocated tasks
  • Keep up to date with software changes and updates
To be successful in this role, you will need:

  • 1-2 years’ experience in the Tax & Accounting Industry preferred
  • Experience in client-facing service desk desirable
  • Solid written & verbal communication skills
  • Strong attention to detail and data entry skills
  • High sense of urgency and is a strong team player
  • Ability to learn new software quickly
How to apply:

Please contact Amber Fenley for more information on 0416 055 128 and apply online.

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