Head of IT & Digital Services

Job Title: Head of IT & Digital Services
Contract Type: Permanent
Location: Melbourne CBD, Victoria
Salary: AU$130000 - AU$150000 per annum
Reference: 104088_1552978391
Contact Name: Stathi Paleologos
Contact Email:
Job Published: March 19, 2019 17:53

Job Description

Job Purpose:

The primary purpose of the role is to provide outstanding Member focused solutions that streamline processes through use of technology solutions combined with continual process improvement to enhance both the Member and Employee experience. This role is responsible for creating and implementing our client's technology vision and plan, ensuring it aligns and their strategy and helps supports its departments to deliver their services and business.

This role directs the planning and implementation of enterprise IT and digital systems in support of business operations in order to improve cost effectiveness, service quality and business development. This role requires a person to be technically hands-on as well as having management and planning experience to ensure the development and management of the existing technology, people and assets to create and maintain optimal levels of internal customer service capability and external member services.


The focus of the IT and Digital team is to provide an optimal level of reliable and available services covering technology leadership, support, advice, guidance, hardware, software, audio-visual, telephony, infrastructure, and project management for digital services.

Our client's computing environment is primarily Cloud based. The Servers are hosted in an AWS environment and around 120 staff connect via Citrix desktops. The operating systems are Windows 10 and Server 2016. The internal network utilizes gigabit redundant WAN connections to AWS and the internet to provide connectivity for data and the hosted Skype VOIP system. A range of software packages provide support for a professional association including iMIS CRM, Kentico CMS, Office365, Adobe Creative Suite and educational content creation tools. The environment includes audiovisual and wifi systems to support on premise and webinar based educational training and seminars for internal members and the public.

Experience Required:

A background as a senior operational IT professional in a medium commercially focused organisation. An ability to add value across the entire Digital Services and IT Portfolio. Proven experience in creating overall technology and digital strategy, managing customer service improvement, developing & implementing new software and hardware solutions, managing application software & hardware vendors, building a high performing team, enabling change, driving operational and process efficiencies, and building the confidence & trust of a very diverse senior stakeholder group.


  • Maintaining a balance between technical possibility & commercial reality for both IT and Digital Services
  • Managing priorities across a diverse stakeholder group
  • Creating consistent systems & practices across an association/not-for profit
  • Ensuring operational availability and focused, on-time project delivery
  • Improving Staff & Council/Board satisfaction with IT & Digital service provision
  • Developing a highly skilled, respected, effective & focused team
  • Broadening the scope of services to include all aspects of IT and Digital Services capability currently run within business lines

Skills and Experience Required:

  • Digital and IT Application & Hardware strategy development
  • Server & Desktop management
  • Service Management, Change & Release management
  • Storage Management, Security & Access Management
  • Disaster Recovery
  • Network & Communications Management including Audio-Visual
  • Digital and Software Development & Software Package Integration
  • Application Management & Maintenance
  • Project & Program Management
  • Project Governance
  • Digital plus Application & Hardware Vendor management
  • Risk Management
  • Extensive understanding of CMS and CRM platforms including integration
  • Strong aptitude for digital metrics
  • Sound knowledge of Website Analytics, such as Google Analytics
  • Strong knowledge of HTML
  • Experience in project managing a website rebuild,

Degree level qualifications in Information Technology or Computer Sciences or similar

Personal Qualities:

  • Strategic planning and execution capability
  • Extensive relationship-building and networking skills with confidence in public speaking
  • Collaborative, self-confident and not afraid to challenge, but in the right way
  • Outcomes driven and achievement orientated
  • Strong interpersonal skills, approachable, open and respected
  • Excellent organisational, time management and coordination skills
  • Ability to lead and influence change during times of ambiguity and complexity
  • Ability to cope with urgent and sudden changes in workflows
  • Ability to meet multiple deadlines from varying sources
  • Self-motivated with a positive "can do" attitude
  • Sound decision making, analytical and problem-solving skills
  • Well developed analytical and report writing skills

Maximum salary on offer: $150k package per annum (due to the organisation being a non for profit you will benefit from partial salary sacrificing tax deductions!)


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