Customer Support Administrator

Job Title: Customer Support Administrator
Contract Type: Permanent
Location: Villawood, New South Wales
Salary: AU$58000 - AU$60000 per annum + Superannuation
Start Date: Immediate start
Reference: 103740_1549514615
Contact Name: Ashleigh Colston
Contact Email:
Job Published: February 07, 2019 15:43

Job Description

We are recruiting for an experienced Customer Service Administrator within the freight & logistics industry. Joining a close-knit and supportive team, this immediate start opportunity is located in the Villawood area and will have you working as a crucial member within a significantly large and successful organisation.

The successful candidate must have a car, and pass a medical & police check in order to be successful.

Scope of responsibilities:

  • Act as a point of contact for internal departments within the business
  • Handling internal and external customer enquiries via telephone and email
  • Prompt investigation of shipping enquiries until resolved
  • Accurately entering data of customer pick-ups, connotes and manifests
  • Prepare customer data reports and identify service issues
  • Ensure all costings/revenue data is accurate for weekly posting
  • Work as a core member within a team to ensure KPI's are achieved and exceeded in conjunction with the company values
  • Ensure all shipments are compliant with policies and procedures

What we are looking for:

  • A proactive and self sufficient approach to work
  • Someone who is looking for a long standing career
  • Strong attention to detail with a high level of accuracy
  • First rate customer service skills and the ability to resolve conflict
  • Previous experience within freight & logistics or FMCG
  • A hard worker with a high level of professionalism and integrity
  • Previous experience in working towards KPIs

What's in it for you?

  • A permanent opportunity to kick-start your career within a large organisation
  • Supportive management coupled with a collaborative working environment
  • Opportunities to learn, grow and develop
  • Standard working hours (8 am - 5 pm, 9 am - 6 pm)
  • Full training on the companies systems and processes
  • The chance to work with a company with strong values that appreciate hard work

This is an immediate start position, so do not delay - APPLY NOW!

Please note that only short-listed applicants will be contacted regarding the position.


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