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Customer Service Officer

Job Title: Customer Service Officer
Contract Type: Permanent
Location: Level 4/26 Talavera Rd, Macquarie Park NSW 2113, Australia
Industry:
Start Date: 10/10/2018
Reference: 102853
Contact Name: Laura Drake
Contact Email: laura@siriussupport.com.au
Job Published: October 11, 2018 12:14

Job Description

 

  • Job Security - Permanent position in a market leading organisation

  • Core member within a vibrant supportive team

  • Stunning modern office in MacQuarie Park!

 

The Company

Our client is a well-established National Workplace provider of goods and services. They value their people and invest heavily in their people and resources.  You will be a core member of their customer service team based in MacQuarie Park. You will be responsible for handling queries from clients from updates on their deliveries, assisting them if a product hasn’t arrived and providing advice regarding products such as quotes to following up on orders. Your day will consist of a mix of phone based and computer work. We have multiple roles so if you would like to work with previous colleagues please share this in your network!

 

What’s in it for you:

  • Full time opportunity

  • Job security - Permanent position

  • Excellent 4 week training program

  • Collaborative team culture

  • Career progression

  • MacQuarie Park location

 

What you’ll be doing?

  • Inbound and outbound phone based customer service

  • Answering phone queries from clients

    • Providing quotes

    • Order processing

    • Following up enquiries

  • Providing feedback to customers

  • Administration and data entry

  • Monday - Friday variety of set shifts available between 6:30 - 18:30

 

Your skills and experience you MUST have:

  • Experience in a fast paced environment

  • A drive to exceed customer expectations

  • Problem solving and negotiation skills

  • Excellent communication and listening skills

  • Basic/Intermediate Microsoft Suite skills

  • Strong data entry speeds

  • You must be a team player, reliable and have a ‘can do’ attitude!

  • Unlimited working rights in Australia

 

This is a great opportunity to kick-start your career within a large organisation. Whether you are looking for a change in pace or perhaps eager to get back into the workforce and have similar experience.

 

We have multiple roles available so you’ll be starting with a new team in an established organisation.