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Customer Service Manager

Job Title: Customer Service Manager
Contract Type: Permanent
Location: Macquarie Park, New South Wales
Industry:
Salary: AU$90000 - AU$100000 per annum + Superannuation
Start Date: Immediate Start
Reference: 103003_1540943328
Contact Name: Ashleigh Colston
Contact Email: ashleigh@siriussupport.com.au
Job Published: October 31, 2018 10:48

Job Description

We have an exciting opportunity to join one of Australia's fastest growing technology companies as a Customer Service Manager. Located in MacQuarie Park, this interesting position will have you overseeing and driving a Customer Service team within a very successful and prosperous Data Centre.

What we are looking for:

  • Previous experience in a customer service/operations management position
  • The ability to build strong rapport and create unity in a team
  • An approachable and open management style
  • A desire to instil strong values and collaboration within a team
  • A strong customer focus
  • Previous experience in process improvement
  • A proven record in enhancing customer service standards

Scope of responsibilities:

  • Manage day to day operations of Customer Service team in Sydney
  • Conduct 1:1's and ensure team are tracking against KPIs
  • Roster staff 10 members of staff across 24/7 roster
  • Lead and mentor team to enhance customer service function
  • Manage the recruitment and training aspects

This is a challenging position that will allow you to make the role your own and assist this leading organisation through their growth phase.

Please also note that this opportunity could have the opportunity to go National!

As this is an immediate start position, do not delay your application and APPLY NOW!