Job Description
We have an exciting opportunity to join one of Australia's fastest growing technology companies as a Customer Service Manager. Located in MacQuarie Park, this interesting position will have you overseeing and driving a Customer Service team within a very successful and prosperous Data Centre.
What we are looking for:
- Previous experience in a customer service/operations management position
- The ability to build strong rapport and create unity in a team
- An approachable and open management style
- A desire to instil strong values and collaboration within a team
- A strong customer focus
- Previous experience in process improvement
- A proven record in enhancing customer service standards
Scope of responsibilities:
- Manage day to day operations of Customer Service team in Sydney
- Conduct 1:1's and ensure team are tracking against KPIs
- Roster staff 10 members of staff across 24/7 roster
- Lead and mentor team to enhance customer service function
- Manage the recruitment and training aspects
This is a challenging position that will allow you to make the role your own and assist this leading organisation through their growth phase.
Please also note that this opportunity could have the opportunity to go National!
As this is an immediate start position, do not delay your application and APPLY NOW!
