Customer Care Manager

Contract type: Permanent
Location: Auburn, New South Wales
Industry: Support - Customer Service/Call Centre
Salary $90000 - $100000 per annum, Benefits: + Super + Yearly bonus
Start Date: 2021-08-15
Reference: V-116165
Contact name: Danielle Johnson
Contact email:
Job published: August 16, 2021 14:28

Job Description

  • Up to 100K + super + yearly bonus
  • Work from Home (normally Auburn location)
  • Permanent position
Our client is looking for an experienced Business-to-Business Customer Service Manager to join their growing team. You will have highly developed people leadership skills, the ability to develop & sustain long term relationships, and the desire to succeed by delivering the best customer experience while adhering to company policies and procedures.

Reporting to the Operations Manager, this role will see you:
  • Managing the national customer service team, workloads, and performance
  • Lead & coach the team to ensure all targets consistently achieved
  • Identify training and development needs, design and deliver training tailored to both the individual and team need
  • Act as an escalation point for complex queries from both external & internal stakeholders, manage queries to resolution
  • Review and analyse service reports, initiate corrective actions & plans
  • Work collaboratively & in partnership with Sales, Inventory, Logistics and 3PL Teams to consistently deliver customer experience
  • Provide weekly and monthly reports to senior management
The successful candidate will have:
  • 5-10 years customer service and team management experience
  • Effective communication skills, verbal and written
  • Highly developed customer relationship management skills
  • Demonstrated training & coaching skills
If this sounds like you, please APPLY now or email

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