Job Description
- Up to 100K + super + yearly bonus
- Work from Home (normally Auburn location)
- Permanent position
Reporting to the Operations Manager, this role will see you:
- Managing the national customer service team, workloads, and performance
- Lead & coach the team to ensure all targets consistently achieved
- Identify training and development needs, design and deliver training tailored to both the individual and team need
- Act as an escalation point for complex queries from both external & internal stakeholders, manage queries to resolution
- Review and analyse service reports, initiate corrective actions & plans
- Work collaboratively & in partnership with Sales, Inventory, Logistics and 3PL Teams to consistently deliver customer experience
- Provide weekly and monthly reports to senior management
- 5-10 years customer service and team management experience
- Effective communication skills, verbal and written
- Highly developed customer relationship management skills
- Demonstrated training & coaching skills
