Connecting...

Customer Support Executive

Contract type: Temp-To-Perm
Location: Pyrmont
Industry: Support - Administration
Salary $35 per hour
Start Date: 2021-06-07
Reference: V-115402
Contact name: Amber Fenley
Contact email: Amber@siriussupport.com.au
Job published: June 08, 2021 11:46

Job Description

Sirius People are working exclusively with a well-established provider in the eCommerce industry. The company’s products and services are innovative in the area of cloud based e-commerce solutions. They are looking for a Client Support Executive to join their team immediately! Initially a 3 month with the view to go permanent.


ABOUT THE ROLE: 

In this role you will be working as part of a wider team and be responsible for the below:

  • Provide direct and friendly assistance to all clients
  • Implement problem solving advise to diagnose and what is/are factors leading to the clients problem
  • Aim to resolve all technical enquiries in a timely, efficient manner 
  • Accurately record and log details of client on boarding and build relationships
  • Escalate any issue that cannot be resolved in a timely manner 
  • Work towards KPI’s set before you and accurately provide feedback
ABOUT YOU: 
  • Proven track record of client support within a tech, e-commerce or SaaS based industry
  • High level of motivation and results driven
  • Qualifications in a specific IT related field, highly desirable 
  • Strong communication skills (troubleshooting and problem solving)
  • Experience with Microsoft Office Suite of Operating systems 
  • Demonstrated eagerness to learn, grow & develop your skills in the rapidly evolving FinTech sector
BENEFITS: 
  • Immediate start
  • Work in a high growth industry of the future – FinTech, SaaS, cloud based managed service
  • Work with a friendly, dynamic and highly motivated collaborative team 
Please contact Amber Fenley for more information on 02 9270 5249 and apply online
W1siziisijiwmjavmtevmtgvmdmvntuvmtyvmtuzlziwmjatmtetmtcucg5nil0swyjwiiwidgh1bwiilciyntb4mzuwiyjdxq

Employee turnover on the rise?

Stop it now with our

Ultimate Guide to Remote Employee Retention!


Get your free guide now >>