3rd Tier Application Support Analyst

Contract type: Permanent
Location: Sydney CBD
Industry: Technology Work Rights Project Services
Salary $100000 - $115000 per annum
Start Date: 2021-05-16
Reference: V-115145
Contact name: Jason Bidwell
Contact email:
Job published: May 17, 2021 10:25

Job Description

Award winning on line and mobile trading platform vendor has a permanent opportunity for a 3rd level Application Support Analyst to join their organisation. This is an opportunity to join a company with a great culture and an impressive pipeline of new project to enhance and add to your technical skill set.

The role:

The production support department provides support for all aspects of IT including application and operational support for web- based trading platforms. This position is responsible for root cause analysis and resolving issues escalated from the Trading Application Support team. Management and prevention of incidents throughout their life-cycle is the focus of this role and you will be expected to minimise the impact of incidents. The position also involves delivering service improvement projects to both the business and applications software.

  • Take ownership of live operational service issues and drive their resolution
  • Manage enhancement projects for existing enterprise software
  • Manage and review problems throughout their life-cycle
  • Liaise with external vendors to implement ‘best practice’ policies, resolve issues and manage software updates to the latest stable versions

  • Strong PowerShell scripting skills for Automation
  • Microsoft Windows Server
  • Experience of supporting .Net applications
  • (ITIL) Service management framework (incident, problem, change management).
  • Pro-active approach to learning about and adapting to new technologies
  • Excellent oral, written and presentation skills

  • Jira, Geneos or AppDynamics
  • Knowledge of Market Data such as TREP, Tibco Rendezvous and OneTick
  • Experience of working within the financial industry
  • Technical degree
Please apply now or call for further details.


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