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Customer Service Officer | Immediate start

Contract type: Contract
Location: Glebe
Industry: Support - Customer Service/Call Centre
Salary $28.86 per hour
Start Date: 2021-04-28
Reference: V-114937
Contact name: Amber Fenley
Contact email: Amber@siriussupport.com.au
Job published: April 29, 2021 17:06

Job Description

Are you an experienced customer service officer looking for a new opportunity? Sirius people are working closely with a health are client who are building a customer service team to support inbound queries.
 
ABOUT THE ROLE:
This client is focused on supporting people’s health and wellbeing in the community and continual research.
 
The key duties include:
  • Managing high volume of calls, responding in a professional and timely manner
  • Escalating calls when required to ensure customer satisfaction is met
  • Manage all data in the CRM, ensuring client information is correct and updated.
  • Processing membership payments accurately and efficiently
  • Make outbound calls to promote memberships and awareness of clients services
  • Provide support and assistance to the team lead
ABOUT YOU:
  • Prior experience in an inbound/outbound call center environment
  • Strong interpersonal and communication skills
  • Ability to understand customer needs and complaints
  • Strong problem solving skills
BENEFITS
  • Great location based in Glebe
  • Full-time hours (8:30am -4:30pm)
  • 2 month contract
  • Collaborative and fun team environment
HOW TO APPLY:
 
Please contact Zoe Brown or Amber Fenley for more information on 02 9270 5221 and apply online
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