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Application Support - SaaS

Job Title: Application Support - SaaS
Contract Type: Permanent
Location: Brisbane Adelaide Street
Industry:
Salary: Offer on Experience
Start Date: 2021-03-28
Reference: V-114440
Contact Name: Asmita Govind
Contact Email: agovind@siriustechnology.com.au
Job Published: March 29, 2021 09:22

Job Description

This Application Support role is a little different to most. We are looking for someone who understands SaaS applications from a technical support level, but also provide proactive advice on new improvements. 

In this role you will be:

  • Providing support for their SaaS applications, and CRM tools
  • Manage the delivery , config and admin, QA for the platforms
  • Manage key incident resolution
  • Be responsible for a lot of the data
  • Assist vendor partners when applicable
  • Assist the wider team with process improvement
  • Some Business Analysis work will be required - working with the business to identify requirements.
To be successful you will need:

  • Previous experience with application support - specifically in SaaS environments
  • A strong understanding of CRM and data
  • Ability to work with technical and non technical people
  • Strong communication skills 
This role is a relatively senior support role, within a small team. Our client has a lot of upcoming projects so this position will be working on both project and BAU work.

To Apply:

Please submit your application through and we will be in touch as soon as we can.
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