Temp - Perm
Sirius support is looking for an experienced Customer Service Warranty Agents to join a well-known organisation within the retail industry based in Homebush. Working alongside a friendly, close-knit and supportive bunch, you will be taught on the job as part of a buddy system being partnered up with a senior customer service agent.
This is an immediate start opportunity with permanent employment for the right candidate.
The sucsessful candidates will have proven experience in problem-solving, excel in a fast-paced & high-pressure environment.
- Managing inbound and outbound calls
- Follow up on raised warranty claims
- Ensure all tickets are promptly responded to or allocated to the correct person
- Managing customer issues over the phone, troubleshooting or booking Technicians to assist customers with their faulty product.
- Check internal stock and order parts if stock is not available
- Managing invoices and Warranty claims
- Answer incoming telephone calls and redirect as necessary.
- Process and prepare outgoing correspondence.
- Manage all calls with empathy and patience
- Proven experience in problem-solving
- Retail industry experience
- Fast learner