Trading Platform Support Engineer

Job Title: Trading Platform Support Engineer
Contract Type: Permanent
Location: Sydney
Salary: $90000 - $140000 per annum
Start Date: 2021-02-04
Reference: V-113678
Contact Name: Jason Bidwell
Contact Email:
Job Published: February 04, 2021 17:58

Job Description

Join engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action.  This great permanent opportunity requires engineers that are innovators and problem-solvers, who evolve, adapt to change and thrive in a fast-paced global environment.
Your responsibilities include:
  • Help users to quickly resolve issue
  • Create user documentation for applications and processes
  • Create runbooks for faster issue resolution
  • Debug code and determine where changes need to be made to resolve root causes
  • Manage support tickets to track recurring issues and support cost
  • Perform start of day checks to ensure that systems are operational before the trading day starts
  • Use tools to execute configuration changes, modify production data and entitle users to applications
  • Execute BCPs to ensure that backup plans are up to date
Basic Qualifications:
  • 2+ years of support and incident management experience
  • Ability to read and debug code (Java/C++/Python)
  • Strong communication skills
  • Experience in software release process and change management
  • Comfortable multi-tasking, managing multiple stakeholders and working as part of a team
  • Desire to do support as their primary role
  • Experience in supporting trading desks at large investment banks
  • Experience with SQL or no-SQL databases
  • Experience with an object oriented programming language
  • Knowledge of Fixed Income products (Interest Rates, Credit, Foreign Exchange)

If your skills closely match this criteria please apply or contact me for further details 

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