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Customer Service Officer

Contract type: Permanent
Location: Melbourne CBD
Industry: Support - Cust Service/Call Centre
Salary $65000 per annum
Start Date: 2021-02-03
Reference: V-113734
Contact name: Sammy Lea
Contact email: sammy@siriussupport.com.au
Job published: February 03, 2021 17:15

Job Description

Customer Service & Order Processing 

Location: South East Victoria 

Salary : $65k + Super + Bonus if targets are achieved 

Permanent Opportunity ( Full time / 2 days per week remote)

We have an immediate start opportunity to join a team within a globally recognised Manufacturing organisation in their Customer Service & Order Processing Team. This role would be suited to a highly client focussed individual, as they will be assisting customers processing orders accurately and taking account of the full order cycle.

You will play a vital role in the customer service team assisting with product enquiries, prepare quotations, process orders answering customer enquiries, via email & telephone.

The successful candidate will have industry experience, excellent customer service skills with a strong understanding of order processing, sales background and be able to hit the ground running adding immediate value to the business.

Duties :

  • Taking inbound calls from business and residential customers

  • Processing customer orders 

  • Dealing with general accounts queries via telephone, email and fax

  • Assist with product enquiries

  • Prepare quotations

  • Keeping clients up to date with ETA’s on orders

  • General administrative support as required

Benefits: 

  • Perm Opportunity 

  • Supportive team with a collaborative culture 

  • Career progression

  • Flexible working (2days per week remote)

Key Skills and Experience:

  • Extensive knowledge using Microsoft Office suite (Outlook, teams, word, Excel)

  • Permanent working rights for Australia

The Person:

  • Excellent written and verbal communication skills

  • Able to provide 1st class customer service 

  • Able to engage with the team and contribute new ideas

If your Intrested please APPLY TODAY !! 
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