Job Description
You will be joining a market leader in cloud based Payment technology solutions, with clients that range from small innovative start-ups to international enterprises in a verity of sectors including government, financial services, banking, insurance, utilities, and logistics.
- Sydney CBD office currently working from home
- Engaging, fast pasted & non repetitive work
- Established company with huge long term client base
- Competitive salary and long term career pathway
Key tasks and responsibilities:
Pre-Sales: around 10%
- Identify prospects pain points
- Work with product team to prepare & deliver technical presentations and statements of work
- Educate prospects on product implementation and usage
- Answer prospects technical and security questions
- Participate in consultations / product capability assessments with prospects
- Create relationships with key decision makers and serve as external para-technical spokesperson
- Project manage client implementations and key internal initiates
- Provide implementation support to clients, partners and resellers
- Manage the implementations support queue on the ticketing system
- Work directly with customer contacts to troubleshoot, diagnose and resolve technical issues
- Escalate problems when a solution requires additional expertise
- Provide customer feedback to development teams to support roadmap planning
- Document technical articles for use of technical support personnel
- Participate in the technical support as an Account related escalation point
You may also assist with activities in relation to:
- Product Management
- Product Development
- Process and Systems analysis and change
- Marketing analytics and campaigns
Skills & experience
- Strong verbal and written communication skills
- Ability to convert hi-tech concepts to business and layman language
- Managing and delivering complex/high exposure projects with multiple stakeholders
- High level planning and organising skills
- Ability to learn about tech products and target markets quickly
- Confident to talk to customers in pre and post-sales scenarios
- Ability to present and facilitate to small and large audiences
If you would enjoy working in a role where you can utilise your pre-sales, implementation and post-sales experience for an established a very respected payments solutions company then this could be a perfect fit.
Apply now or contact Adam Armstrong for further details
