Job Description
This will be a permanent role and will be customer facing, therefore technical as well as personal skills will be high priority!
The role:
You will act as the key point of contact for all escalations on the Service Desk. You will be expected to troubleshoot issues to understand the core issues / root of the problem and suggest workable solutions.
You, as the ideal candidate will have:
- Multiple years of experience working on MS Server
- Multiple certifications including some of the following; (Azure, AWS, Cisco, Microsoft, Sophos, Networking or ConnectWise).
- Previous experience working within a small - medium sized MSP
- Exposure to a range of technologies including:
- Office365
- Azure
- AWS
- Data Security, Business Continuity and Disaster recovery
- Security Solutions (Cisco, Fortinet, ZScaler)
- Networking (Firewalls, Remote Access, SD-WAN, 802.11 services APs)
Could this be for you? If so, please apply for the role to discuss the opportunity in more detail!
*** Please note, this role is only open for candidates with Australian PR or Citizenship***
I look forward to helping you secure your next position! Thanks, Jack Byrne - Technology Team Lead - Sirius Technology.
