Service Desk Analyst

Job Title: Service Desk Analyst
Contract Type: Contract
Location: Melbourne CBD
Salary: Offer on Experience
Start Date: 2020-03-21
Reference: V-109004
Contact Name: Asmita Govind
Contact Email:
Job Published: March 21, 2020 15:05

Job Description

Many of our clients are looking for experienced, immediately available support staff to help their support desks with the increased number of calls and tickets over the coming weeks. 
Each role will be slightly different but if you are available and open to looking at a short contract, please do submit your interest. 

What will be required of you:
  • Answer inbound support calls
  • Triage support tickets
  • Provide 1st level IT support to clients remotely.
  • Setup new computers to be sent out to clients
  • Be part of the after-hours emergency support roster.
What is needed to do the job:
  • Good phone manner and communication skills
  • Experience with supporting windows desktops, email, O365 and printers would be beneficial
  • Basic Level 1 desktop support 
  • Reliability is critical
  • Troubleshooting abilities and perseverance.
  • Team skills, to work with and communicate with other members.
  • Enthusiasm to improve your level of skills
You will be:  
Able to work with minimum supervision. Be proactive in addressing support issues, willing to go that extra mile when required and have great customer service skills.

How to apply 
Please submit your CV via the apply now button. If you can please include the following details it will be helpful: 
  • Details of where you would be willing to travel to for work
  • Availability for interviews 
  • Availability for a possible start 
  • Any upcoming leave that may be booked in 
  • Please also indicate if you have a working with children card or full drivers license

We will be in touch as requirements get confirmed over the coming weeks.

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