Help Desk Level 1

Job Title: Help Desk Level 1
Contract Type: Permanent
Location: Alexandria
Salary: $55000 - $65000 per annum
Start Date: 2020-02-21
Reference: V-108583
Contact Name: Ashleigh Colston
Contact Email:
Job Published: February 21, 2020 11:10

Job Description

  • $55K - $65K + Superannuation
  • Immediate start
  • Alexandria Location (on-site parking)
Join a leading Australian, family owned supplier within the industrial supplies industry as a Help Desk Support Officer. Located in Alexandria, you will be working alongside a small IT team and assisting internal staff with IT issues and queries.

Priding their business on their sensational teams and innovative approach to the market, this is a great opportunity to assist with exciting projects coming up.

The role:
  • Support internal staff with both hardware and software issues
  • Respond to incoming help desk issues
  • Aim for 1st touch resolution or escalate to Senior Management
  • Troubleshoot and investigate technical issues
  • Assist with upcoming projects and implementations
What we are looking for:
  • Previous troubleshooting experience or a relevant degree/diploma
  • The ability to problem solve and think fast on your feet
  • A dynamic attitude towards systems and processes
  • An eagerness to learn and a desire to progress
  • Previous experience in supporting ERP (highly regarded)
The benefits:
  • Onsite parking
  • Supportive company culture
  • Lunch provided daily 
  • Assist with exciting upcoming projects
  • Work for a successful Australian owned family business
This is an immediate start position, so do not delay your application!