Level 1 Support Technician

Job Title: Level 1 Support Technician
Contract Type: Permanent
Location: Chatswood
Salary: $55000 - $65000 per annum
Start Date: 2020-02-05
Reference: V-108339-1
Contact Name: Jack Byrne
Contact Email:
Job Published: February 05, 2020 12:02

Job Description

An MSP based in North Sydney is looking for a skilled level 1 support technician to join their team. You will be working within the Healthcare Industry.

You will be responsible for working on issues unable to be solved by the helpdesk and will:
  • Provide escalated support (incident recording and resolution)
  • Provide remote support
  • Assign and be in charge of escalation of issues
  • Solve issues on a variety of computing and communications environments
  • Adhere to established incident management processes and service levels.
  • Be responsible for upkeep of client hardware and software.
To be successful in this role you need: 
  • Minimum 2 years of experience in desktop/ server support and administrator roles within an IT company.
  • Previous MSP experience is highly regarded.
  • Experience with Citrix and RDS environments
  • Experience with with printing and print management.
  • Experience dealing with customer management.
  • Experience dealing with high volume of calls and tickets.
  • Strong time management skills.
About you:
  • You will have experience dealing with customers directly to fix their technical issues.
  • You will have high attention to detail and be a problem solver
  • You’re enthusiastic with a great energy and a “can do attitude”
  • You can work autonomously and communicate clearly what you have achieved
  • You’re polite with outstanding communication skills
  • You are well presented

  • Experience working for an MSP
Interviews will commence ASAP so if you have the right skills and attitude for this role please apply via Seek and Jack Byrne will contact you.

Employee turnover on the rise?

Stop it now with our

Ultimate Guide to Remote Employee Retention!

Get your free guide now >>