Job Description
You will be responsible for working on issues unable to be solved by the helpdesk and will:
- Provide escalated support (incident recording and resolution)
- Provide remote support
- Assign and be in charge of escalation of issues
- Solve issues on a variety of computing and communications environments
- Adhere to established incident management processes and service levels.
- Be responsible for upkeep of client hardware and software.
- Minimum 2 years of experience in desktop/ server support and administrator roles within an IT company.
- Previous MSP experience is highly regarded.
- Experience with Citrix and RDS environments
- Experience with with printing and print management.
- Experience dealing with customer management.
- Experience dealing with high volume of calls and tickets.
- Strong time management skills.
- You will have experience dealing with customers directly to fix their technical issues.
- You will have high attention to detail and be a problem solver
- You’re enthusiastic with a great energy and a “can do attitude”
- You can work autonomously and communicate clearly what you have achieved
- You’re polite with outstanding communication skills
- You are well presented
- Experience working for an MSP
