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Support Team Leader

Contract type: Permanent
Location: North Sydney
Industry: Technology
Salary $110000 - $120000 per annum
Start Date: 2020-02-03
Reference: V-108241
Contact name: Jack Byrne
Contact email: jbyrne@siriustechnology.com.au
Job published: February 03, 2020 21:41

Job Description

Sirius Technology are working with a growing Medi-tech business based in North Sydney to recruit experienced IT Service Desk Manager to join their growing team. 

Due to an increased customer base, this boutique MSP are looking to mature their offering to their clients by hiring a Support Team Lead to manage a team of 5-8 IT professionals. 

In this role, you will be expected to: 
  • Drive and deliver high quality customer support across various customers.  
  • Provide day-to-day leadership of support team of level 1 and level 2 support. 
  • Foster partnerships with customers to enable increased confidence and trust in support teams.  
  • Achieve increased productivity and minimise disruptions through quick resolutions for customers. 

You, as the ideal candidate will have: 
  • At Least 2 years experience as Service Desk Team Lead / Manager
  • Previous experience with support teams dealing with 500 tickets per week / 1000 calls per week.  
  • Proven management skills
  • Proven time management experience 
  • Highly experienced technical skills (Citrix / RDS Server Environments) 
  • Previous experience with Crisis Management 
  • Great people management and communication skills 

This is a great time to be part of a fun-loving, busy and fast paced team.  Please apply to this role and I will contact you to discuss the requirement in more detail. 

I look forward to speaking with you, Jack - Senior Recruiter - Sirius Technology.  
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