Implementation Manager

Job Title: Implementation Manager
Contract Type: Permanent
Location: Melbourne
Salary: Competitive
Start Date: 2020-01-22
Reference: V-108131
Contact Name: Caspar Woensdregt
Contact Email:
Job Published: January 22, 2020 11:54

Job Description

About the opportunity
The Implementation Manager comes from a HCM/Human Capital Mangement background and is responsible for end-to-end delivery of solutions through a team of consultants, project managers and other subject matter experts.
Key responsibilities include; project staffing, sponsorship and profitability, customer relationship management, and people management.
In addition, an Implementation Manager contributes to the growth of the Implementation practice and may participate in the sales cycle to determine scope and effort, and set expectations for project delivery.
About the role
  • Expand services sales in the existing customer base by promoting strict change control and effective project governance
  • Team up with Service Delivery Managers and Support teams to promote user adoption and effective use of the implemented solution
  • Ensure adherence to highest quality standards in project delivery
  • Manage executive-level customer relationships and provide team oversight throughout implementations
  • Actively engage as project sponsor, including participation in Steering Committee meetings, executive touch points and other key governance activities
  • Responsible for project staffing and resource management on a broad range of implementation engagements
  • Motivate teams to document solutions and contribute to internal knowledge share
  • Demonstrate thought leadership to resolve customer & business challenges; proactively address project escalations
  • Hire, train and manage a team of new and experienced resources to execute effectively and fulfil practice objectives
  • 5+ years of experience in human capital management applications consulting
  • Strong background in leading software implementation projects including experience developing project team structures and governance models
  • Mastery in Microsoft Office products
  • Consulting and management experience in a SaaS / Cloud computing environment
  • Experience with one or more of the following applications:
  • com, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, PeopleSoft, ADP, Workday, Ceridian HCM
  • Expert knowledge of common human capital management (HCM) business practices
  • Ability to effectively implement all Ceridian HCM modules an asset
  • Deep understanding of different industries and how Ceridian implementation best practices apply to the customer’s business practices
  • Ability to prepare and present documents to prospects and customers on Ceridian's Implementation approach and best practices; ability to sell the value of Ceridian's Implementation methodology to executive-level prospects
  • Previous services sales experience an asset; comfortable interacting with the Sales team and C level prospects to close deals
  • Solid understanding of relational databases and SQL an asset
  • Complete new release training on a timely basis; be familiar with new and/or enhanced functionality in each product release
  • Ability to forecast and deliver on targets on a quarterly basis

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