Helpdesk Support Officer - Level 1

Job Title: Helpdesk Support Officer - Level 1
Contract Type: Contract
Location: Melbourne
Salary: Immediate Start,
Start Date: 2020-01-14
Reference: V-108035
Contact Name: Donna Bowen
Contact Email:
Job Published: January 14, 2020 16:38

Job Description

Helpdesk Support Analyst – Northern Suburbs – Contract

Do you have a passion for helping people with your IT know-how?

Our client is a non-for-profit that helps people in need in our Community. You will be working in the IT team providing excellent IT Customer Service to the business in relation to end user problems and requests.

Your Benefits:
  • Immediate start - Ideally Monday 20th January 2020
  • Melbourne northern inner suburbs
  • Ethical Company
  • Close to public Transport
  • Small close knit team
  • 6-8 week contract
Your Role:
  • Providing excellent email and phone based customer service during ‘business as usual’ and outages
  • Keep internal customers informed when their problem is resolved and updated throughout the process
  • Resolving or escalating tickets raised from internal clients/staff– fixing process breaks, fix issue with source data, reissue end user passwords etc
  • Implement hardware and software upgrades and configuration changes
  • Completing change requests
  • Email and phone based customer service
You Must have:
  • A Degree in IT or a related field or equivalent expeirience
  • Excellent written and verbal communication skills – ideally worked in phone based customer service roles previously
  • Demonstrated experience working in a Managed Service and/or Helpdesk Environment – ideally exposure to active directory accounts, Microsoft 365, Laptop trouble shooting, Samsung and iphone troubleshooting
  • “Can do attitude” and initiative and calm under pressure
  • Must have relevant Australian working rights as Police Check required 
If you meet the above requirements and are available now please APPLY NOW. We will be moving quickly and interviews THIS week.

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