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Help Desk Level 2

Contract type: Permanent
Location: Sydney CBD
Industry: Infrastructure
Salary $60000 - $65000 per annum
Start Date: 2020-01-10
Reference: V-107998
Contact name: Sophie Ripton
Contact email: sophie@siriussupport.com.au
Job published: January 10, 2020 11:35

Job Description

Sirius Support are looking for dynamic, inquisitive and customer focused Support Specialist to join a rapidly growing and well established software company located near the Mascot area. Having you work alongside a small and supportive team, this role will suit you if you are keen to kick start a career within the IT industry. 
To be successful in applying for this position you will have either 3 years experience within a similar role OR be a graduate in Information Technology with one years experience in a similar role. Strong written and verbal communication are an essential. 

The role:
  • Support customers' using multiple software products
  • Respond to incoming basic level help desk incident
  • Aim for 1st call resolution or escalate to relevant department
  • Handle customer complaints
  • Investigate email inquiries /issues
  • Be the first point of contact for business customers
What we are looking for:
  • Previous troubleshooting experience or a relevant degree/diploma
  • The ability to problem solve and think fast on your feet
  • A dynamic attitude towards systems and processes
  • Previous customer service experience
  • An eagerness to learn and desire to progress
What's in it for you?
  • A permanent opportunity within a growing organisation
  • Opportunities for growth & development
  • Full training on products and systems
  • As supportive team environment
  • A fun and collaborative company culture
We are looking for multiple Support Specialists to join this team immediately, so do not delay - APPLY NOW!
(Please note that due to an overwhelming response only shortlisted candidates will be contacted).
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