IT Level 1 Helpdesk Analyst

Job Title: IT Level 1 Helpdesk Analyst
Contract Type: Permanent
Location: Sydney CBD
Salary: $60000 - $65000 per annum
Start Date: 2019-12-17
Reference: V-107580-1
Contact Name: Louise Elliott
Contact Email:
Job Published: December 17, 2019 15:25

Job Description

I am looking for a dynamic, inquisitive and customer-focused Level 1 or Level 2 Helpdesk Support Specialist to join a rapidly growing and well established software company located near the Mascot area. Having you work alongside a small and supportive team, this role will suit you if you are keen to progress your career in a Desktop Support role.

The role:

  • Deliver B2B customer application support using multiple software products
  • Respond and resolve incoming helpdesk incidents
  • Aim for first call resolution or escalate if required
  • Handle customer complaints
  • Investigate email enquiries/issues
  • Analyse and document software issues 
  • Idenifty customer optimization and user experience improvements
  • Be the first point of contact for business customers
What we are looking for:

  • Previous troubleshooting experience in a Level 1 Helpdesk or Application Analyst / Support role 
  • Relevant BA degree preferred
  • The ability to problem solve and think on your feet
  • A dynamic attitude towards systems and processes
  • An eagerness to learn and desire to progress your career
  • SQL and an understanding of relational database systems preferred
  • Familiarity with Microsoft Server Technology (e.g. Windows, SQL Server) ideally.
What's in it for you?

  • A permanent opportunity within a growing organisation with a start-up feel
  • Opportunities for growth & development - they really look after their people!
  • Full training on products and systems
  • As supportive team environment
  • A fun and collaborative company culture.
We are looking for multiple Application Support Specialists to join this team immediately, so do not delay - APPLY NOW!

(Please note that due to an overwhelming response only shortlisted candidates will be contacted).