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Customer Care Specialist

Job Title: Customer Care Specialist
Contract Type: Permanent
Location: Sydney CBD
Industry:
Salary: $50000 per annum
Start Date: 2019-12-02
Reference: V-107580
Contact Name: Sophie Ripton
Contact Email: sophie@siriussupport.com.au
Job Published: December 02, 2019 17:37

Job Description

I am looking for dynamic, inquisitive and customer focused Support Specialist to join a rapidly growing and well established software company located near the Mascot area. Having you work alongside a small and supportive team, this role will suit you if you are keen to kickstart a career within the IT industry.

The role:

  • Support customers' using multiple software products
  • Respond to incoming basic level help desk incident
  • Aim for 1st call resolution or escalate to relevant department
  • Handle customer complaints
  • Investigate email enquiries/issues
  • Be the first point of contact for business customers
What we are looking for:

  • Previous troubleshooting experience or a relevant degree/diploma
  • The ability to problem solve and think fast on your feet
  • A dynamic attitude towards systems and processes
  • Previous customer service experience
  • An eagerness to learn and desire to progress
What's in it for you?

  • A permanent opportunity within a growing organisation
  • Opportunities for growth & development
  • Full training on products and systems
  • As supportive team environment
  • A fun and collaborative company culture
We are looking for multiple Support Specialists to join this team immediately, so do not delay - APPLY NOW!

(Please note that due to an overwhelming response only shortlisted candidates will be contacted).

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