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Customer Service Representative

Contract type: Permanent
Location: Prospect
Industry: Call Centre & Customer Service
Salary $60000 - $65000 per annum
Start Date: 2019-12-01
Reference: V-107556
Contact name: Ashleigh Colston
Contact email: ashleigh@siriussupport.com.au
Job published: December 01, 2019 22:49

Job Description

We are looking for a fantastic, friendly and fun Customer Service Officer to join a supportive team within the manufacturing space. Working with a supportive management structure you will provide a great professional service to both internal and external customers.

  • Permanent opportunity: $60K - $65K + Super
  • Prospect Location
  • Well established company, annual reviews, collaborative culture
The company

A leading organisation within the building supplies industry that prides themselves on cutting-edge products and stunning commercial designs. Priding themselves on their fantastic company culture, developed processes, and employee benefits, they are considered to be an industry leader within their field.

The role will involve but is not limited to:
  • Answering all telephone queries from customers and reps in a timely and courteous manner
  • Ensure all orders are accurately taken and processed into the systems
  • Deal with any order queries
  • Managing product queries
  • Ensure all quotes are kept up to date in the system
  • Process all credits within 7 days
  • Check and arrange any stock transfers, as required
  • Report weekly on items DIFOT and daily counts
  • All ad hoc duties as required
What we are looking for:
  • Solid phone-based customer service experience
  • Previous within order processing
  • Previous experience of handling and resolving customer issues
  • A strong team player
  • A proactive ‘can-do’ attitude
  • Excellent communication skills both written an oral
  • Intermediate Word & Excel
  • A strong multitasker
Culture & Benefits
  • Annual salary reviews
  • EAP programs
  • Relevant training courses
  • Collaborative company culture
  • Monthly BBQ’s
  • Company shares
This is an immediate start position, so do not delay. APPLY NOW!

Due to the large number of applicants we will only contact you if you are shortlisted for the role.
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