Support Engineer

Job Title: Support Engineer
Contract Type: Permanent
Location: Melbourne C B D
Salary: Offer on Experience
Start Date: 2019-11-20
Reference: V-106877-3
Contact Name: Steven Chung
Contact Email:
Job Published: November 21, 2019 09:45

Job Description

* Port Melbourne Location 
* Level 2 Position 
* Strong Customer Service Focus 

The opportunity 

Our client is a Service Provider who is going through significant growth is looking to engage a Level 2 Support Engineer to join their team based in Port Melbourne. 

You will be working in a medium size team in supporting their diversed customers with their IT support. If you hate to be behind the desk all day, then this is the role for you, as it combines working on the support desk, specialised projects, and on client sites. No two clients or days will be the same.
In this role you will be required to
  • Provide amazing customer service to their long term client base.
  • Administer and maintain a range of networks and systems
  • Oversee patch management regimes and compliance for managed clients
  • Assist with the onboarding of new clients and adoption of new technologies
  • Assist with the delivery of infrastructure projects
  • Work closely with technical leads on other knowledge domains
  • Attend client sites for scheduled and ad-hoc visits 
The ideal candidate would have experience with the some of the following 
  • MS Azure and O365 Services (Exchange Online, SharePoint online, OneDrive, Ms Teams)
  • Windows Server & Virtualisation Technologies (VMware and/or Hyper V)
  • Experience with Backup technologies - on premise and cloud
  • Active Directory and Exchange Server administration
  • Infrastructure monitoring and alert management  
  • Strong knowledge or Windows and MAC operating systems inclusive of support and upgrades
  • Networking experience – routing / switching / firewall troubleshooting and management
  • Experience with troubleshooting and administering WAP’s
  • ConnectWise, IT Glue and Kaseya toolsets
  • Experience with Anti-Virus products
 To be successful you will also need:  
  • Excellent customer service and communication skills 
  • IT experience in multi-server, multi-site, multi-domain
  • Australian Working Rights and an Open Drivers Licence
If you are interested please submit your application through to us today via the Apply Now button.
For any questions please contact Steven Chung on 03 9020 1965

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