Support Engineer

Contract type: Permanent
Location: Melbourne C B D
Industry: Technology
Salary Offer on Experience
Start Date: 2019-11-08
Reference: V-106877-2
Contact name: Asmita Govind
Contact email:
Job published: November 08, 2019 15:46

Job Description

 * Port Melbourne Location 
 * Level 2 Position 
 * Strong Customer Service Focus 

Our client has some significant growth and is looking for additional Level 2 Support Engineers to join the team. You will be joining a medium sized team working with customers from varied industries.
In this role you will be required to
  • Provide amazing customer service to their long term client base.
  • Administer and maintain a range of networks and systems
  • Oversee patch management regimes and compliance for managed clients
  • Assist with the onboarding of new clients and adoption of new technologies
  • Assist with the delivery of infrastructure projects
  • Work closely with technical leads on other knowledge domains
  • Attend client sites for scheduled and ad-hoc visits 
This role is really exciting in that you will have the opportunity to be working on the support desk, specialised projects, and on client sites. No two clients or days will be the same.
The technology alignment to be successful in this role is:
MS Azure and O365 Services (Exchange Online, SharePoint online, OneDrive, Ms Teams)
  • Windows Server & Virtualisation Technologies (VMware and/or Hyper V)
  • Experience with Backup technologies - on premise and cloud
  • Active Directory and Exchange Server administration
  • Infrastructure monitoring and alert management  
  • Strong knowledge or Windows and MAC operating systems inclusive of support and upgrades
  • Networking experience – routing / switching / firewall troubleshooting and management
  • Experience with troubleshooting and administering WAP’s
  • ConnectWise, IT Glue and Kaseya toolsets
  • Experience with Anti-Virus products

 To be successful you will also need:  
  • Excellent customer service and communication skills 
  • IT experience in multi-server, multi-site, multi-domain
  • Australian Working Rights and an Open Drivers Licence
If you are interested please submit your application through to us today via the Apply Now button.
For any questions please contact Steven Chung on 03 9020 1965

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