Support Engineer

Job Title: Support Engineer
Contract Type: Permanent
Location: Melbourne CBD
Salary: Offer on Experience
Start Date: 2019-12-19
Reference: V-106877-2
Contact Name: Asmita Govind
Contact Email:
Job Published: December 20, 2019 09:13

Job Description

* Port Melbourne Location 
 * Level 2 Position 
 * Strong Customer Service Focus 

Our client has some significant growth and is looking for additional Level 2 Support Engineers to join the team. You will be joining a medium sized team working with customers from varied industries.
In this role you will be required to
  • Provide amazing customer service to their long term client base.
  • Administer and maintain a range of networks and systems
  • Oversee patch management regimes and compliance for managed clients
  • Assist with the onboarding of new clients and adoption of new technologies
  • Assist with the delivery of infrastructure projects
  • Work closely with technical leads on other knowledge domains
  • Attend client sites for scheduled and ad-hoc visits 
This role is really exciting in that you will have the opportunity to be working on the support desk, specialised projects, and on client sites. No two clients or days will be the same.
The technology alignment to be successful in this role is:
  • Windows Server & Virtualisation Technologies (VMware and/or Hyper V)
  • MS Azure and O365 Services (Exchange Online, SharePoint online, OneDrive, Ms Teams)
  • Experience with Backup technologies - on premise and cloud
  • Active Directory and Exchange Server administration
  • Infrastructure monitoring and alert management  
  • Strong knowledge or Windows and MAC operating systems inclusive of support and upgrades
  • Networking experience – routing / switching / firewall troubleshooting and management
  • Experience with troubleshooting and administering WAP’s
  • ConnectWise, IT Glue and Kaseya toolsets
  • Experience with Anti-Virus products
 To be successful you will also need:  
  • Excellent customer service and communication skills 
  • IT experience in multi-server, multi-site, multi-domain
  • Australian Working Rights and an Open Drivers Licence
If you are interested please submit your application through to us today via the Apply Now button.

Interviews for this role will be held in the first few weeks of January 2020, so if you are looking for a new role in the new year please do submit your application through. 

Employee turnover on the rise?

Stop it now with our

Ultimate Guide to Remote Employee Retention!

Get your free guide now >>