Helpdesk Agent

Job Title: Helpdesk Agent
Contract Type: Permanent
Location: Sydney C B D
Salary: $0 - $55000 per annum
Start Date: 2019-10-29
Reference: V-107062
Contact Name: Erin Holter
Contact Email:
Job Published: October 29, 2019 16:58

Job Description

The Company

Working for one of Australia's largest telecommunication providers based in the Sydney CBD. Extremely collaborative environment where you will be supported and trained by peers and external sources. The company pride themselves on their extremely low turnover of staff due to this culture. 

The role

  • Working in a fast paced environment providing first touch support via phone, email and web chat
  • Managing the end to end customer experience and ensuring satisfaction
  • You will be using your technical skills you have learnt from your education and brief hands on experience in the market in order to complete tasks for their client base
Key Skills and Experience

  • Previous experience in a Call Centre environment is highly desirable 
  • Previous experience in the Telecoms industry is highly desirable 
  • A strong aptitude for technical matters is essential and any previous experience in technical support would be highly regarded
  • Superior communication and relationship management skills
  • Permanent working rights for Australia
This is an exciting PERMANENT opportunity to be part of a growing organisation with highly engaged people. A strong training program is in place as is structured career progression into Level 2 Positions. 

Paying $55k + Super 

If you are interested in this role, please press APPLY NOW! 

If you have any questions, please reach out to Sophie on (02) 9270 5241

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