Cherwell Analyst / Developer

Job Title: Cherwell Analyst / Developer
Contract Type: Permanent
Location: Melbourne
Salary: $65000 - $75000 per annum
Start Date: 2019-09-03
Reference: V-106343
Contact Name: Steven Chung
Contact Email:
Job Published: September 04, 2019 10:54

Job Description

The opportunity 

Our client, who is a national non-for-profit organisation, is looking to hire a Cherwell Service Management (CSM) Administrator / Developer to join their team based in the inner-northern suburbs of Melbourne.

In this role, you will be responsible for designing, configuring and maintaining the Cherwell Service Management (CSM) application for our client. 

This is a great opportunity for you to showcase your in-depth Cherwell knowledge and experience, work with a supportive and collaborative broader IT team members and business representatives to deliver optimal Cherwell solutions. 

Key responsibilities:
  • Design and configure an Enterprise Service Portal;
  • Design and configure Cherwell forms and workflows to enable business processes; 
  • Liaise with IT and business stakeholders to understand their business processes and requirements with a view to implementation in the CSM;
  • Provide advice and guidance on the solution options and considerations
About you
  • 5+ years experience  in IT Support / Operations / Service Desk positions 
  • Extensive commercial experience with Cherwell Service Management - i.e. design, configure and maintain  
  • Strong understanding of ITIL process like incident, problem and release management
  • Experience with managing vendors / external service providers 
  • Flexible and able to handle frequent change;
  • Process and outcome driven with a commitment to and demonstrated knowledge of processes and tools which will enable continuous improvement.
  • Exceptional stakeholder management and communication skills (written and oral);
This is a great opportunity for a passionate Cherwell Administrator to work with a great community organisation. 

Sirius Technology specialise in IT. If you are interested in this role, or any IT related opportunities, please apply or contact Steven Chung for a confidential discussion on (03) 9020 1965.

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