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Customer Support Representative

Contract type: Contract
Location: Pyrmont
Industry: Call Centre & Customer Service
Salary $60000 per annum
Start Date: 2019-07-28
Reference: V-105692
Contact name: Ashleigh Colston
Contact email: ashleigh@siriussupport.com.au
Job published: July 29, 2019 10:09

Job Description

We are recruiting a fantastic opportunity to join a global organisation as a Customer Support Representative on a 12 months fixed term contract. Located in the Pyrmont area, this role will be suited to you if you are professional, a confident problem solver and pride yourself on providing a high quality of service at all times.

Scope of responsibilities:
  • Process client orders in SAP
  • Be the first point of contact for internal and external stakeholders
  • Assist clients with intriguing product enquiries
  • Ensure issues are resolved effectively in a timely manner
  • Manage email enquiries inbox
  • Manage and maintaining client information on database
  • Investigate any client discrepancies
We are looking for the following:
  • Previous experience in liaising with corporate clients
  • A professional and proactive attitude
  • Strong attention to detail with a high level of accuracy
  • Fantastic communication skills (both written and oral)
  • Previous SAP & Salesforce experience (highly desirable)
  • Strong investigation skills with the ability to multitask
What is on offer?
  • Beautiful offices with harbour views
  • Working hours Monday – Friday, 6 am – 6 pm (rotating roster)
  • Close to public transport (short walk from Town Hall station)
  • Great company culture
  • Immediate start opportunity
  • Global and reputable organisation
This is an immediate start opportunity, so do not delay your application!

(Please note that due to an overwhelming response, only short-listed candidates will be contacted).
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