Helpdesk Support Analyst – Inner Northern Suburbs Melb – Contract

Job Title: Helpdesk Support Analyst – Inner Northern Suburbs Melb – Contract
Contract Type: Contract
Location: Melbourne
Salary: Comp daily rate, ASAP start
Start Date: 2019-07-09
Reference: V-105514
Contact Name: Donna Bowen
Contact Email:
Job Published: July 10, 2019 12:17

Job Description

Do you have a passion for helping people with your IT know-how?

Our client is a non-for-profit that helps people in need in our Community. You will be working in the IT team providing excellent IT Customer Service to the business in relation to end user problems and requests.

Your Benefits:

  • Immediate start
  • Melbourne northern inner suburbs
  • Ethical Company
  • Close to public Transport
  • Small close knit team
Your Role:

  • Providing excellent email and phone based customer service during ‘business as usual’ and outages
  • Keep internal customers informed when their problem is resolved and updated throughout the process
  • Resolving or escalating tickets raised from internal clients/staff– fixing process breaks, fix issue with source data, reissue end user passwords etc
  • Implement hardware and software upgrades and configuration changes
  • Completing change requests
  • Email and phone based customer service
You Must have:

  • A Degree in IT or a related field
  • Excellent written and verbal communication skills – ideally worked in phone based customer service roles previously
  • Demonstrated experience working in a Managed Service and/or Helpdesk Environment – ideally exposure to active directory accounts, Microsoft 365, Laptop trouble shooting, Samsung and iphone troubleshooting
  • “Can do attitude” and initiative and calm under pressure
  • Must have full Australian working rights as the successful candidate will need to complete a National Police Check and a Working With Children's Check 
If you meet the above requirements and are available now please APPLY NOW. We will be moving quickly and interviews this week.

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